Energetyka
Customer Area Coordinator
Hamburg, zagranica
hybrydowa
umowa o pracę
Responsibilities:
- Oversee the implementation and progress of the Customer Service process;
- Oversee local Customer Service reporting;
- Manage the identification and resolution of risks and issues related to the Customer Service process;
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Implement the post-sales process in terms of:
- Verification of documents and signed contracts
- Transmission of data to the local BPO (business process outsourcer)
- Execution of the customer service process in a given country: email and telephone communication
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Working with a local BPO to support billing processes in the energy customer area:
- Change of supplier;
- Billing;
- Debt collection;
- Customer service – complaints and inquiries;
- Preparation of documents for audit;
Our expectations:
- Min. one year of experience in process service management: vendor switching, billing, collection, customer service in an energy trading company or other company operating in the energy market in Germany;
- Min. one year experience in managing services provided by an external service provider (BPO -Business Process Outsourcer)
- Knowledge of MS Project / Excel / Word and PowerPoint;
- Proactive approach to problem solving
- Good English skills (written and spoken)
- Well-developed interpersonal skills
- Dynamic and creative approach to achieving the set goals
Our offer:
- Attractive salary and stable employment conditions;
- Work in a very dynamic organization;
- Attractive product to sell – 100% green energy;
- Opportunities for fast development and promotion;
- Laptop and cell phone.
